International Customer Service Ambassador
3 weeks ago
Job Description for International Customer Service Representative
- Key Responsibilities:
- Respond to customer inquiries, resolve primary queries, and offer value-added services to existing customers.
- Cope with high-pressure situations and adapt to dynamic processes.
- Demonstrate sales aptitude and strive to retain customers through excellent service.
- Effectively handle complaints, aiming to resolve issues at the first point of contact.
- Escalate to team managers when necessary and maintain a flexible attitude.
- Stay updated on process and product updates, technology, and utilities.
- Utilize internal and client-based tools for customer management and servicing.
- Achieve and surpass key performance indicators (KPIs).
- Work in a complex multitasking environment.
- Interview Process:
- Virtual Interview Mode
- HR Interview, Online Assessment, and SD Panel Round
- Typing Test: 35 WPM / 90% Accuracy
- Ability to work from the office
-
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