International Customer Service Ambassador

3 weeks ago


Pune, Maharashtra, India Emblaze Hiring Solutions Full time

Job Description for International Customer Service Representative

  • Key Responsibilities:
  • Respond to customer inquiries, resolve primary queries, and offer value-added services to existing customers.
  • Cope with high-pressure situations and adapt to dynamic processes.
  • Demonstrate sales aptitude and strive to retain customers through excellent service.
  • Effectively handle complaints, aiming to resolve issues at the first point of contact.
  • Escalate to team managers when necessary and maintain a flexible attitude.
  • Stay updated on process and product updates, technology, and utilities.
  • Utilize internal and client-based tools for customer management and servicing.
  • Achieve and surpass key performance indicators (KPIs).
  • Work in a complex multitasking environment.
  1. Interview Process:
  2. Virtual Interview Mode
  3. HR Interview, Online Assessment, and SD Panel Round
  4. Typing Test: 35 WPM / 90% Accuracy
  5. Ability to work from the office


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