Strategic Customer Retention Lead

3 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 16,10,115 - ₹ 20,35,266

Job Overview

  • As a Customer Success Manager, you will be responsible for driving customer success and retention across our client base.

The ideal candidate will have 4+ years of experience in a customer-facing role with North American customers, preferably in a B2B SaaS environment.

About the Role

We are seeking an experienced Customer Success Manager to join our team. The primary responsibilities of this role include:

Key Responsibilities

  • Owning the customer journey from post-onboarding through ongoing relationship management
  • Building deep customer understanding by developing a comprehensive understanding of each customer's business, motivations, processes, and desired outcomes
  • Driving growth and retention by managing customer accounts strategically and analyzing engagement and adoption metrics
  • Championing the customer voice within the organization by working closely with Product, Sales, and Growth teams to align product offerings with customer needs

Requirements

  • Experience: 4+ years in a customer-facing role with North American customers, preferably in a B2B SaaS environment
  • SaaS Expertise: Proven experience as a Customer Success Manager, Implementation Specialist, or similar role within a high-growth, startup B2B SaaS company

What We Offer

  • Flexible hours: willingness to work US hours (until 4:30 pm US Eastern Time)
  • Hybrid work model: 1st 2 months - everyday in office for training and collaborating closely with colleagues, Hybrid (twice a week) after the first 2 months

Benefits

  • GenAI experience: Work directly in the innovative field of GenAI, shaping groundbreaking projects that redefine consumer finance intelligence
  • World-class team: You'll get the chance to learn from (and teach) some of the brightest and most skilled people you'll ever meet

Additional Benefits

  • Continuous education: As relentless seekers of knowledge, we sponsor and support any training materials, books, courses, and exam fees for upskilling yourself in areas related to your role

Company Culture

  • Talented, humble, and hungry leaders who want to build a transformational company that reinvents one of the biggest industries in the US

  • Customer Retention Specialist

    1 day ago

    Bengaluru, Karnataka, India beBeeRetention Full time ₹ 15,81,600 - ₹ 19,87,200

    Customer Retention Specialist JobThis is a full-time onsite role requiring relocation to the desired location in India.Job Overview:We are seeking a strategic and data-driven customer retention specialist who can shape customer engagement and retention strategy. This role connects store-level and user data to actionable business decisions, guides loyalty...

  • Customer Retention and Growth Strategist

    5 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 10,44,000 - ₹ 13,19,000

    Strategic Renewals and Sales Leadership OpportunityWe are seeking a dynamic and results-driven leader to spearhead customer retention, renewals, and inside sales growth.This role requires a strategic thinker who can effectively combine expertise in customer relationship management, business development, and sales strategy to drive revenue growth and customer...

  • Customer Retention Executive

    3 days ago

    Bengaluru, Karnataka, India beBeeRenewal Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    We are seeking a dynamic and results-driven Renewals Manager to lead and manage a team responsible for driving customer retention, renewals, and inside sales growth. This role requires a strategic leader who can effectively combine expertise in account management, team coaching, and sales execution to achieve revenue targets and ensure customer satisfaction....

  • Customer Retention

    2 weeks ago

    Bengaluru, Karnataka, India Rapido Full time

    Work Location: Bangalore Reports To: Senior Manager Our Cause: Rapido is India's largest bike taxi player focused on solving the first and last-mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheelers are the right mode of transport for developing countries like India and...

  • Head of Retention Marketing

    1 day ago

    Bengaluru, Karnataka, India Laundryheap Full time US$ 90,000 - US$ 1,20,000 per year

    Laundryheap is a global on-demand laundry and dry cleaning service operating across 14 markets, including the UK, the US, and the Middle East. We are a fast-growing, tech-led scale-up offering on-demand laundry & dry cleaning services via web and app to consumers in the cities we service. About the role We're looking for a strategic, data-driven Head of...

  • Retention Marketing Strategist

    6 days ago

    Bengaluru, Karnataka, India beBeeMarketing Full time ₹ 15,00,000 - ₹ 21,00,000

    Strategic Engagement & Retention Marketing LeadWe are seeking a results-driven marketing professional to drive user engagement and retention across our founder ecosystem.Develop and execute sustained user engagement strategies, nurturing meaningful interactions and building long-term loyalty.Design retention marketing campaigns, including personalized...

  • Digital Customer Retention Strategist

    3 days ago

    Bengaluru, Karnataka, India beBeeRetention Full time ₹ 18,00,000 - ₹ 24,00,000

    Customer Retention SpecialistWe are seeking a driven and experienced professional to strengthen our relationship with loyal customers.The role will focus on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels.You will use data-driven insights, creative campaigns, and automation to turn customers into...

  • Sales Director

    2 days ago

    Bengaluru, Karnataka, India beBeeRenewal Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job Title: Renewal ManagerWe are seeking a dynamic and results-driven professional to lead and manage a team responsible for driving customer retention, renewals, and sales growth. This role requires a strategic leader who can effectively combine expertise in account management, team coaching, and sales execution to achieve revenue targets and ensure...

  • Senior Retention Specialist

    5 days ago

    Bengaluru, Karnataka, India beBeeRetention Full time ₹ 80,00,000 - ₹ 1,00,00,000

    About the RoleAs a key member of our team, you will be responsible for driving retention revenue at scale.The ideal candidate will have extensive experience in lifecycle marketing and a deep understanding of what drives retention revenue.Build and continuously evolve retention frameworks, playbooks, and success metrics tailored to different product...

  • Retention Marketing Manager

    2 days ago

    Bengaluru, Karnataka, India Furrl Full time

    Job DescriptionAbout FurrlFurrl is a next-generation fashion commerce app helping women discover and shop from Indias coolest homegrown brands. With 200+ indie labels onboarded, our AI-powered feed curates Looks (complete outfits, styled and ready to shop) that adapt to each users vibe. We are building the future of personalized fashion discovery, powered by...