Digital Solution Consultant Management Director

4 days ago


Noida, Uttar Pradesh, India NTT DATA Services Full time

About the Role:

We are currently seeking a Digital Solution Consultant Management Director to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). This role is crucial in ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful.

The Associate Director will provide leadership, direction, and support to our clients and team to ensure projects are executed well and deliver the engagement as promised. Key responsibilities include:

  • Responsible for the overall success of the engagement
  • Works with the client and project manager to establish the governance model
  • Overall escalation point for quality control and resource management
  • Act as liaison to all senior stakeholders – client, account, and practice
  • Ensure fulfillment of obligations in the SOW and ensure contracts are carried out correctly
  • Develop mechanism to identify gaps between SOW and Deliverable
  • Responsible for developing strategies to improve engagement such as the informal and formal CSAT Survey process
  • Recommend enhancements to performance tool(s)
  • Manage CSAT Responses & Escalations
  • Prepare Case Studies
  • Run the customer reference ability program

This role requires:

  • 10+ years' experience delivering consulting services, including team leadership and active involvement in selling professional services
  • 5+ years of enterprise-level project or program management experience
  • 5+ years in a role utilizing technical and/or functional aptitude, and ability to engage with architects or SMEs in pre-sales activities
  • 5+ years in a role utilizing strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
  • 5+ years in a role influencing a group audience, facilitating, and leading discussions

About NTT DATA Services:

NTT DATA Services is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world.

Estimated Salary: ₹ 2,500,000 - ₹ 4,000,000 per annum (dependent on location and experience)



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