Expert Chargeback Manager

2 days ago

Chennai, Tamil Nadu, India beBeeChargeback Full time ₹ 90,00,000 - ₹ 1,20,00,000

Chargeback Expertise and Resolution Specialist

We are seeking a skilled professional to join our team as a Chargeback Expertise and Resolution Specialist.

About the Role:

This role involves minimizing financial losses for banks, merchants, and cardholders by implementing effective chargeback management processes and optimizing dispute resolution efficiency. The ideal candidate will be able to analyze data, identify trends, and collaborate with stakeholders to implement fraud prevention tools and process improvements.

Key Responsibilities:

  • Chargeback & Dispute Management: Promptly handle daily chargeback cases, investigate disputes thoroughly, and ensure accurate documentation to defend against unwarranted chargebacks.
  • Dispute Loss Reduction: Analyze dispute data to identify high-risk merchants or patterns leading to chargebacks, and work with merchants to implement fraud prevention measures.
  • Process Optimization & Risk Control: Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution, while maintaining strong financial controls and ensuring compliance with internal risk policies and regulatory requirements.
  • Cross-Functional Collaboration: Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns, provide input during product design and rollout, and support business decisions by presenting data-driven insights and risk impact assessments.
  • Compliance & Quality Monitoring: Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

Requirements:

  • Strong analytical skills to analyze dispute data and identify trends
  • Excellent communication and collaboration skills to work with cross-functional teams
  • Ability to design and implement process improvements to optimize dispute resolution efficiency

Benefits:

This is an exciting opportunity to join a dynamic team and contribute to our success. As a Chargeback Expertise and Resolution Specialist, you will have the chance to develop your skills and expertise in chargeback management and dispute resolution.

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