Expert Chargeback Operations Manager
2 weeks ago
The Senior Team Lead will oversee a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines.
This role requires strong leadership skills to guide the team to achieve excellent results in a fast-paced environment.
- Supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines.
- Monitor daily work allocation, productivity, and quality metrics.
- Act as a point of escalation for complex or high-value chargeback cases.
- Ensure compliance with internal controls and regulatory guidelines.
- Provide regular coaching, feedback, and performance reviews for team members.
- Prepare and deliver operational reports, trend analysis, and process improvements.
- Supervise a team of chargeback analysts.
- Monitor daily work allocation and productivity.
- Act as a point of escalation for complex chargeback cases.
A strong understanding of chargeback regulations is required for this role.
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Operations Manager
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