Lead Operational Excellence Specialist

21 hours ago

Kurnool, Andhra Pradesh, India beBeeOperational Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Customer Success Professional

This role is responsible for driving operational excellence, project management, data analysis, and KPI improvement in the Cards Customer Success vertical.

The position will serve as the primary liaison between internal teams and banks to ensure smooth operations process, compliance, and continuous performance improvement for ATM, POS & Ecom, domestic & International transactions & dispute Management processes.

Main Responsibilities:

  • A) Operational Excellence & Bank Engagement: Develop and implement strategic plans to drive operational efficiency and effectiveness.
  • B) Compliance & Dispute Management: Ensure adherence to regulatory requirements and resolve disputes in a timely manner.
  • C) Data Analysis & Reporting: Analyze data to identify trends and areas for improvement, and provide regular reports to stakeholders.
  • D) Knowledge Sharing & Capability Building: Share knowledge and best practices with team members and contribute to the development of new skills.

Required Skills and Qualifications:

  • Strong technical and data analysis skills.
  • Expertise in settlement, reconciliation, and dispute management.
  • In-depth understanding of payment products (especially UPI and related systems).
  • Strong client relationship management capabilities.
  • Advanced skills in Excel (data analysis, pivot tables, charts).
  • Excellent PowerPoint / Power BI presentation skills.
  • Strong communication, drafting, and presentation skills.

Benefits:

NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion.

About Us:

We are committed to providing a challenging and rewarding work environment that supports the growth and development of our employees.

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