Luxury Client Liaison

10 hours ago

Chandigarh, Chandigarh, India beBeeRelationship Full time ₹ 70,00,000 - ₹ 1,50,00,000

Unlock a World of Luxury

Sant Ram's fine jewelry brand is renowned for exceptional craftsmanship and bespoke service.

We are seeking passionate individuals to join our team and build lasting relationships with esteemed clientele.

What We Offer:

  • A luxurious work environment with access to stunning jewelry collections.
  • Opportunities to work with a prestigious clientele.
  • Professional growth and advancement opportunities within the company.
  • Access to exclusive industry events.

Job Description:

You will be the key point of contact for our clients, ensuring personalized attention and top-tier service.

Your role will involve understanding clients' needs, offering tailored solutions, and representing the brand's values through every interaction.

Responsibilities:

  • Manage and build strong, lasting relationships with new and existing clients.
  • Act as the primary contact for high-net-worth individuals, ensuring excellent service at every touchpoint.
  • Provide personalized consultations to help clients choose jewelry pieces that meet their preferences and occasions.
  • Collaborate with the sales and design teams to offer custom jewelry solutions to clients.
  • Handle and resolve client inquiries, concerns, or feedback in a timely and professional manner.
  • Maintain detailed client records to track preferences, special dates, and purchase history.
  • Host private viewings and exclusive events for VIP clients.
  • Stay informed of market trends and client preferences to anticipate needs and offer relevant recommendations.
  • Assist in achieving sales targets by fostering client loyalty and retention.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience as a Relationship Manager or in a client-facing role within luxury retail, hospitality, or similar industries.
  • Excellent communication and interpersonal skills with a client-first attitude.
  • A keen understanding of fine jewelry or luxury goods is preferred.
  • Ability to manage multiple clients and provide a high level of attention to detail.
  • Strong organizational skills and ability to maintain client records.
  • Discretion and professionalism when handling high-net-worth clients.
  • Proficiency in CRM software is a plus.

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