Operations Support Professional

6 days ago

Kannur, Kerala, India beBeeCoordinator Full time ₹ 60,00,000 - ₹ 80,00,000
Center Operations Coordinator

The Center seeks a highly skilled and organized operations coordinator to oversee day-to-day activities, ensuring seamless functioning of the facility.

Key Responsibilities:
  • Coordinate patient scheduling and appointments, as well as registration processes.
  • Maintain facilities and equipment, performing repairs and ensuring operational readiness.
  • Provide administrative support to clinical staff, including therapists, doctors, and specialists.
  • Manage patient records, adhering to privacy and confidentiality policies.
  • Handle correspondence, phone calls, and emails to manage inquiries and schedule updates.
Additional Duties:
  • Track and manage billing, invoices, and payments, coordinating with the finance team as needed.
  • Manage inventory of supplies, ordering new stock to avoid shortages.
  • Prepare monthly financial reports on administrative spending and patient billing.
  • Assist in recruiting, onboarding, and training administrative staff.
  • Coordinate staff schedules, time-off requests, and provide support with HR needs.
  • Ensure staff adherence to the center's policies, procedures, and ethical guidelines.
  • Ensure a welcoming environment for patients and their families, addressing concerns with sensitivity.
  • Handle patient complaints and feedback to enhance service quality.
  • Guide patients through the center's programs, services, and intervention processes.
  • Ensure the center complies with health and safety standards, as well as regulatory requirements.
  • Participate in regular audits, reviews, and quality improvement activities.

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