
System Support Expert
3 days ago
This is an exciting opportunity to join our sales operations team as a Business Systems Specialist. You will be based in Bangalore, India, and responsible for ensuring the accuracy and usability of our sales tools.
Your Key Responsibilities:- Resolve support tickets related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
- Manage a fast-paced queue of support requests with a focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
- Assist in scheduled maintenance of systems via data migrations.
- Maintain SLA targets.
- Manage access and visibility related issues.
- Assist with documentation of best practices and usage.
Your Qualifications
- At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
- Salesforce Administrator experience is highly preferred.
- Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
- Experience with sales processes and experience in a sales environment is a plus.
- Hands-on experience providing system and tools support to users.
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