System Support Expert

3 days ago


Kannur, Kerala, India beBeebusiness Full time ₹ 15,00,000 - ₹ 25,00,000
Business Systems Specialist Role Overview

This is an exciting opportunity to join our sales operations team as a Business Systems Specialist. You will be based in Bangalore, India, and responsible for ensuring the accuracy and usability of our sales tools.

Your Key Responsibilities:
  • Resolve support tickets related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
  • Manage a fast-paced queue of support requests with a focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain SLA targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.

Your Qualifications

  • At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.


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