
Technical Support Consultant
15 hours ago
The Customer Support Team is responsible for delivering exceptional support to our clients. The ideal candidate will be able to provide timely and effective solutions to technical issues, while also communicating effectively with customers.
This role requires the ability to work independently and as part of a team, prioritizing tasks and managing multiple support activities simultaneously.
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues and resolve problems in a timely manner
- Collaborate with internal teams to ensure seamless support delivery
- Meet or exceed customer satisfaction targets
Key Responsibilities:
- Providing Technical Support via various channels
- Troubleshooting devices and networks
- Resolving customer complaints and issues in a timely manner
- Communicating effectively with customers and internal teams
- Meeting Service Level Agreements (SLA) and Key Performance Indicators (KPI)
Benefits:
- Opportunity to work with a dynamic and growing organization
- Competitive salary and benefits package
- Professional development opportunities
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong technical skills and knowledge of relevant software and hardware
- Previous experience in a customer-facing role
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