Operational Efficiency Specialist

2 days ago


Palakkad, Kerala, India beBeeExcellence Full time US$ 98,765 - US$ 1,23,456

Sutherland seeks a Process Excellence Manager to drive organizational excellence and insurance industry transformation.

Key ResponsibilitiesProcess Optimization
  • Apply Lean/Six Sigma methodologies to enhance productivity and reduce waste across sites and functions.
  • Lead process improvement initiatives to adapt operations in line with evolving industry trends.
  • Define, optimize, and maintain end-to-end processes for maximum efficiency.
Project Management & Delivery
  • Prioritize, scope, and execute high-impact improvement projects within budget and timelines.
  • Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
Stakeholder Engagement & Change Management
  • Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.
  • Partner with IT to align on current and future technology needs for process optimization.
Performance Measurement & Governance
  • Define and monitor Key Performance Indicators (KPIs) to measure process efficiency.
  • Establish governance frameworks to sustain improvements and track benefit realization.

Requirements:

Education: Bachelor's Degree required; MBA preferred.

Certification: Certified Six Sigma Black Belt (mandatory).

Experience:

  • Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles.
  • Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.

Skills:

  • Strong quantitative and analytical problem-solving ability.
  • Ability to influence without authority and inspire cross-functional teams.


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