
IT Operations Excellence Specialist
16 hours ago
Job Title: IT Operations Excellence Specialist
Position Overview:We are seeking a seasoned IT professional to lead our IT operations, focusing on process optimization, service availability, and operational excellence. The ideal candidate will have 10+ years of experience in managing enterprise IT infrastructure, with expertise in governance frameworks, automation, and best practices.
Key Responsibilities:- Oversaw IT infrastructure operations, including servers, networks, storage, and cloud environments.
- Managed incident, problem, change, and event management processes in alignment with ITIL frameworks.
- Utilized ITOM platforms to monitor and optimize performance.
- Ensured system availability, capacity planning, disaster recovery readiness, and business continuity.
- Developed and implemented operational dashboards, KPIs, and compliance reports.
- Automated recurring operational tasks to improve efficiency and reduce downtime.
- Collaborated with security, applications, and business teams to ensure resilient IT services.
- Conducted root cause analysis for critical incidents and implemented corrective actions.
- Trained and mentored junior staff on IT operations best practices, tools, and governance.
Benefits: This is an excellent opportunity for a motivated professional to take the lead in shaping our IT operations strategy and contributing to the organization's success.
About the Role: As an IT Operations Excellence Specialist, you will be responsible for driving continuous improvement initiatives, streamlining processes, and ensuring operational efficiency.
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