Operations Excellence Specialist

17 hours ago

Palakkad, Kerala, India beBeeBusiness Full time ₹ 1,12,83,112 - ₹ 1,64,79,416
Regional Process Excellence Manager

This role will lead initiatives to harmonize business processes, optimize target operating models, and enhance operational efficiencies across the region.

The ideal candidate will drive continuous improvement through effective deployment of technology, establishing a high-performance agency network, and leading regional improvement projects.

  1. Harmonized Processes & Target Operating Models:

Implement harmonized processes across the region to create a standardized approach to operations. Collaborate with teams to review target operating models that enhance efficiency and operational effectiveness. Continuously assess and refine these models to ensure alignment with regional requirements.

Effective Deployment of Technologies:

Help Agencies identify and prioritize automation opportunities to reduce manual processes and operational redundancies. Act as a liaison between Regional agencies and promote best practice sharing.

High-Performance Agency Network Management:

Develop and implement a high-performance mindset within the regional agencies. Monitor and coach to improve agency performance across the region. Drive initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks.

Regional Improvement Projects:

Identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains. Conduct regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions.

Regional Deployments:

Deploy target operating models in regions to minimize exceptions and manage expectations. Deploy new tools and processes within the Region. Monitor implementation and project adoption before handover to units.

Project Management & Contribution:

Participate in global projects, working closely with external teams to manage the effective implementation of projects. Act as a focal point for the region to provide regional specificities and process needs.

Implementation of New Clusters or Agencies:

Lead the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets. Provide guidance on standard operating procedures, resource allocation, and technology requirements.

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