Transactional Excellence Lead

5 days ago


Kannur, Kerala, India beBeequality Full time ₹ 1,50,00,000 - ₹ 1,80,00,000
Job Description:

We are seeking a seasoned Quality Management Specialist to drive continuous improvement in our Transaction Quality and Delivery processes.

This role involves managing Call Quality & Client related KPI's, evaluating the effectiveness of TQ interventions, strengthening Quality Management Processes / framework to improve quality delivery, and accurately capturing SLA/SLO metrics.

The ideal candidate will have strong people management skills, ability to drive initiatives to closure, excellent communication skills, and data handling/data interpretation skills.

Additionally, they should have a high level of maturity to handle people, be process-oriented, and have planning, decision-making, and prioritization skills.

Key Responsibilities:



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