
Transactional Excellence Lead
5 days ago
We are seeking a seasoned Quality Management Specialist to drive continuous improvement in our Transaction Quality and Delivery processes.
This role involves managing Call Quality & Client related KPI's, evaluating the effectiveness of TQ interventions, strengthening Quality Management Processes / framework to improve quality delivery, and accurately capturing SLA/SLO metrics.
The ideal candidate will have strong people management skills, ability to drive initiatives to closure, excellent communication skills, and data handling/data interpretation skills.
Additionally, they should have a high level of maturity to handle people, be process-oriented, and have planning, decision-making, and prioritization skills.
Key Responsibilities:
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