Senior Loan Operations Manager

2 weeks ago


Bengaluru, Karnataka, India ANZ Full time
About the Role

To assist the Lending Processing Manager from a lending operational perspective, ensuring seamless loan fulfillment and life cycle management services. Interact with customers and teams, both locally and globally, to deliver high-quality services. Strong knowledge of Loan IQ application is essential for this role.

Key Responsibilities
  • Loan Processing: Conduct thorough checks before processing, ensuring accurate document details and verifying transactions.
  • Customer Support: Respond to enquiries regarding processing status and act as the first point of contact for internal and external parties.
  • System Knowledge: Possess good knowledge of systems and applications, including Loan IQ, Razor, Midanz, and Finacle.
  • Risk and Compliance: Maintain accountability for risk and compliance, identifying potential process improvements and presenting solutions to the team leader.
  • Documentation: Prepare and maintain documentation for loan drawdown, renewal, and repayment, ensuring timely completion and accuracy.
  • Limit Loading: Facilitate limit loading in core systems and maintain internal processes, policies, and guidelines.
  • Reporting: Prepare and submit APRA Large Exposure Reports and credit-related reports to regulatory bodies and Head Office as required.
  • Fee Management: Maintain fee records, issue fee letters, and monitor fees received in the ledger account.
  • Project Participation: Participate in and facilitate projects assigned by management, ensuring timely completion and quality results.
  • Customer Satisfaction: Provide consistent and professional services to internal and external clients, addressing queries in a timely and professional manner.
Requirements
  • Over 7 years of relevant working experience in loan operations, credit administration, loan documentation, and security documentation drafting.
  • Strong knowledge of Loan IQ application and experience in executing document checking and credit administration.
  • Ability to work autonomously and as part of a team, building collaborative relationships internally and externally.
  • Good written and oral communication skills in English, with the ability to manage priorities and interact with stakeholders.
  • Self-motivated with strong organisational and co-ordination skills, able to make sound decisions under pressure.


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