
Highly Skilled Windows Tier3 Technical Support Specialist Wanted
6 hours ago
About the Role:
Position: Windows Tier3 Technical Support Specialist
Location: Bangalore, India
Notice: Immediate Hire
Experience: 5-8 Years of Experience Required
This position involves 24x7 rotational shift working from customer location at Bangalore. The successful candidate will have extensive experience in handling T3 technical support for Windows OS, O365 and M365 Apps.
Key Responsibilities:
- Take ownership of customer issues escalated from L2 team and see them through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve system issues.
- Escalate unresolved issues with vendor teams and internal teams using a professional and structured approach.
- Maintain systems within the domain network.
- Install and deploy operating systems and configure systems.
- Familiarity with ITIL – ServiceNow for Incident Management.
Required Skills and Qualifications:
- 5+ years of experience in handling T3 technical support for Windows OS, O365 and M365 Apps.
- Windows Reimage (device enrollment) configuring work profiles.
- Microsoft Azure AD and Groups.
- Windows recovery and repair via CMD advanced diagnostics mode.
- Device encryption (Bitlocker device encryption).
- Crash plan backup.
- SW Installations/uninstallations.
- O365 and M365 Apps.
- OneDrive online and SharePoint.
- Joining machines over Azure AD.
- Windows Registry.
- Working with Group Policies.
- RDP.
- Wired and Wireless Authentication.
- Antivirus Enterprise.
- Sound knowledge and experience in Microsoft Office suite troubleshooting.
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