Windows Technical Support Specialist

5 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview

We are seeking an experienced Windows Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.

About the Role:

  • Proactively address customer issues escalated from lower-level teams and drive solutions to resolution.
  • Conduct thorough research, diagnosis, troubleshooting, and identification of solutions to resolve system-related problems.
  • Effectively escalate unresolved issues with internal and external vendor teams using a structured approach.
  • Maintain and troubleshoot systems within our domain network.
  • Deploy and configure operating systems and systems within the domain.

Key Responsibilities:

The ideal candidate will have extensive experience in handling T3 technical support for Windows OS, O365, and M365 Apps, including expertise in:

  • Windows Reimage (device enrollment) and configuring work profiles.
  • Microsoft Azure AD and Groups.
  • Windows recovery and repair via CMD advanced diagnostics mode.
  • Device encryption (Bitlocker device encryption).
  • Crash plan backup.
  • Software installations/uninstallations.
  • O365 and M365 Apps.
  • OneDrive online and SharePoint.
  • Joining machines over Azure AD.
  • Working with Group Policies.
  • RDP.
  • Wired and Wireless Authentication.
  • Antivirus Enterprise.

Requirements:

  • 5+ years of experience in handling T3 technical support in Windows OS, O365, and M365 Apps.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.

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