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Business Development Manager

1 month ago

Chennai, Tamil Nadu, India DBS Bank Full time

Join DBS Bank as a Senior Officer in our Contact Centre, Corporate Banking, Client Services, Technology And Operations team. We offer a dynamic environment that supports your development and recognises your achievements.

Company Overview

At DBS Bank, we enable and empower our organisation with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

We manage the majority of our operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About the Role

This role requires you to answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner.

You will understand customer's needs and provide solution / attention to them, while ensuring total customer satisfaction.

This position demands strong work commitment and work ethic, along with the ability to solicit customer feedback.

You will be required to adhere to a schedule of work and be available for deployment at short notice when on standby.

Open to work shifts across Monday to Sunday (it is not 24/7).

Key Responsibilities:
  1. To handle customer inquiries related to banking products, accounts and services.
  2. To provide solutions and attend to customer needs effectively and efficiently.
  3. To maintain a high level of customer satisfaction by fulfilling their requests.
  4. To demonstrate strong work commitment and work ethic.
  5. To collect and act upon customer feedback.
  6. To ensure adherence to scheduled work and be available for deployment at short notice when on standby.
Requirements:
  • Minimum 3-5 years of Banking experience.
  • Experience in Indian Banking industry.
  • Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax.
  • Experience in phone banking operations.
  • Understanding of RBI Regulations.
  • Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage.
Benefits:

We offer a competitive salary package, including:

A base salary estimated to be ₹1,500,000 per annum based on local market conditions and considering the requirements of the role.

An additional bonus structure that rewards performance and achievement.

Ongoing training and development opportunities to enhance your skills and career progression.

A dynamic and supportive work environment that encourages collaboration and innovation.

Location:

This role is based in India-Tamil Nadu-Chennai, with regular working hours and a full-time employee status.