Customer Experience Strategist
3 weeks ago
About the Role:
Mudrex Inc. is a fast-growing company that strives to make crypto investing easy and accessible to everyone. As a Customer Success Executive, you will play a crucial role in building and maintaining trust with our customers. Your primary focus will be on ensuring customer success and providing excellent customer service by leading with empathy and transparency.
Main Responsibilities:
- Improve Service Metrics by developing customer relationships and strategies that promote retention and loyalty.
- Grow Assets Under Management (AUM) by identifying customer needs and ensuring customers remain satisfied with the product.
- Monitor Key Performance Indicators (KPIs) related to customer success and take proactive measures to meet or exceed targets.
- Act as an Advocate for customers within the organization, ensuring their voice is heard and their needs are met.
Requirements:
- Proven experience in customer relationship management and customer service roles.
- Strong understanding of the financial services industry and investment products.
- Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.
- Comfortable working in a fast-paced environment.
- Fluency in Hindi and English.
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