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Technical Operations Specialist
1 month ago
Company Overview
Communication Test Design India Pvt Ltd is a leading provider of innovative solutions for the technology industry.
Salary Range: ₹25,00,000 - ₹35,00,000 per annum
Job Summary
We are seeking an experienced Technical Operations Specialist to join our team. In this role, you will be responsible for coordinating with teams and resolving complex application and system issues.
Key Responsibilities
- Issue Resolution: Coordinate with teams and resolve all complex application and system issues, ensuring minimal downtime and optimal performance.
- Process Design: Design and maintain expertise in the flow of application processes and systems related to the company, ensuring seamless integration and efficient workflows.
- Root Cause Analysis: Administer and resolve application issues, provide updates, and perform root cause analysis to identify and address underlying problems.
- Configuration Management: Plan, execute, book, and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.
- Business Process Development: Develop, sustain, and evaluate delegated business processes and related applications, ensuring alignment with company goals and objectives.
- Alert Supervision: Supervise all alerts related to application and system procedures and provide services proactively, minimizing disruptions and ensuring continuous operations.
- Relationship Building: Maintain good professional relationships with counterparts in engineering and customer support departments, fostering collaboration and open communication.
- Tool Installation: Install and prepare tools required for the proper functioning of website front-line applications on a regular basis, ensuring smooth operations and high-quality outputs.
- Project Coordination: Organize and implement projects ranging from small to medium size and provide assistance to all processes under the guidance of team Senior Engineers.
- Debugging and Troubleshooting: Perform root cause assessment and debug all issues on server domain, and availability of applications, ensuring prompt resolution and minimal impact on operations.
- Cross-Functional Collaboration: Coordinate with departments and QA departments and administer code migrations in various environments and production outputs, ensuring successful implementation and minimal disruption.
- Solution Documentation: Provide support and identify all issues and prepare appropriate documentation of all issues and solutions, ensuring transparency and knowledge sharing.
- Performance Optimization: Manage all production systems and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems, ensuring continuous improvement and high-quality outputs.
- Complex Problem-Solving: Identify and provide resolutions ranging in complexity from medium to high, ensuring timely resolution and minimal impact on operations.
