Operational Resilience Lead

23 hours ago


Mumbai, Maharashtra, India M&G Full time

M&G Global Services is seeking a skilled Operational Resilience Lead to join our team. Key responsibilities include facilitating crisis management calls, maintaining crisis management frameworks, and delivering post-incident reviews. The ideal candidate will have experience in scenario testing and exercising, as well as threat modelling and horizon scanning. Our four core behaviours - Inspire Others, Embrace Change, Deliver Results, and Keep it Simple - are essential for success in this role.

Main Responsibilities:

  • Facilitate crisis management calls with stakeholders from across global locations and business areas.
  • Maintain crisis management frameworks, templates, and standard operating procedures.
  • Deliver post-incident reviews with business, technology, and third-party stakeholders.
  • Operate emergency notification tooling.
  • Create and maintain scenario libraries and playbooks.
  • Design and deliver scenario testing and exercising.
  • Support resilience analysis with Operational and Enterprise Risk teams.
  • Lead on threat modelling and horizon scanning.

About Us:

We live by four behaviours at M&G Global Services and we ask all our employees to:

  • Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed.
  • Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas.
  • Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination.
  • Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things.


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