Operational Resilience Lead
23 hours ago
M&G Global Services is seeking a skilled Operational Resilience Lead to join our team. Key responsibilities include facilitating crisis management calls, maintaining crisis management frameworks, and delivering post-incident reviews. The ideal candidate will have experience in scenario testing and exercising, as well as threat modelling and horizon scanning. Our four core behaviours - Inspire Others, Embrace Change, Deliver Results, and Keep it Simple - are essential for success in this role.
Main Responsibilities:
- Facilitate crisis management calls with stakeholders from across global locations and business areas.
- Maintain crisis management frameworks, templates, and standard operating procedures.
- Deliver post-incident reviews with business, technology, and third-party stakeholders.
- Operate emergency notification tooling.
- Create and maintain scenario libraries and playbooks.
- Design and deliver scenario testing and exercising.
- Support resilience analysis with Operational and Enterprise Risk teams.
- Lead on threat modelling and horizon scanning.
About Us:
We live by four behaviours at M&G Global Services and we ask all our employees to:
- Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed.
- Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas.
- Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination.
- Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things.
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