Operations Team Lead

1 week ago

Mumbai, Maharashtra, India Investec Full time

Investec is a specialist bank that serves clients primarily in the UK and South Africa. Our culture is what sets us apart, with a flat structure and a focus on internal mobility. If you're looking for a career boost, this could be the opportunity you've been waiting for.

Key Responsibilities

The Operations Team Lead for IGSI will play a pivotal role in local leadership and the development of the IGSI operations teams. This position involves working closely with UK team leaders to enhance performance through a comprehensive understanding of their roles, responsibilities, and challenges.

Leadership Expectations

  • Day-to-day responsibility for overseeing and managing the performance of the IGSI offshore team.
  • Ensuring strategic alignment of each IGSI Operations team with the relevant IBP Operations team.
  • Driving efficiency and improvements in processes run by each team and across teams in alignment with the UK-based teams.
  • Building appropriate MI to communicate IGSI Operations productivity to relevant IBP Operations leads and IBP COO.
  • Staying up-to-date with UK-specific regulations and compliance requirements that may impact offshore operations.
  • Working with the UK Operations Leaders and the IBP Operational Resilience team to build and maintain plans to ensure IBP Operations remains resilient under severe but plausible IGSI scenarios.
  • Creating a team environment for the IGSI Operations community where people can thrive and cross-skill, reducing silos and creating opportunities for learning.
  • Building an environment that is fair, supportive, and inspiring, with clear expectations for team members.
  • Acting as a point of escalation for any issues or challenges faced by the offshore team, working closely with stakeholders to resolve.
  • Communicating and coordinating town hall meetings.
  • Contributing to the learning and development of Operations IGSI to enhance and develop their skills and capabilities.
  • Providing regular feedback on how the UK-based (and if relevant South African-based) Operations team can work more effectively with the IGSI Operations teams.
  • Representing the Offshore functions at risk and governance forums and communicating results back to the functions as required.
  • Reviewing and understanding the operational budget for the IGSI Operations Teams.
  • Time Zone Management.

Core Skills and Knowledge

  • Proven experience in a similar Operations management role (ideally across multiple jurisdictions).
  • Strong leadership experience with the ability to motivate and create an environment for high performance.
  • Ability to work under pressure and deliver within timeframes, managing and resolving different and sometimes conflicting priorities.
  • Passionate about people and development.
  • Wide operational process understanding across Investment banking and Lending.
  • Ability to coach and influence.
  • Financial industry background.
  • A highly effective communicator with strong stakeholder management skills.
  • Ability to effectively build relationships and collaborate with stakeholders at all levels and from different departments and functions.
  • Problem-solving skills.
  • Self-motivated to learn and develop self and those around them.
  • To act with integrity at all times and embrace the philosophy of treating our customers fairly.
  • Cross-cultural awareness.

Our Culture

At Investec, we value a sense of belonging and inclusion, creating an environment where everyone feels free to be themselves. This drives innovation, creativity, and business performance.

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