Investec Operations Lead
3 weeks ago
The Operations Team Lead at Investec will play a pivotal role in driving local leadership and the development of operations teams in the IGSI region. This position involves collaborating closely with UK team leaders to enhance performance through a comprehensive understanding of their roles, responsibilities, and challenges. As a key member of the IGSI Leadership Team, the Operations Team Lead will actively contribute to achieving our strategic objectives.
Key Responsibilities
- Manage the Operations teams in IGSI, ensuring connectivity with UK team leaders to enable high performance and delivery across different areas by building a positive working environment.
- Drive efficiency and improvements in processes run by each team and across teams in alignment with UK-based teams.
- Build appropriate MI to communicate IGSI Operations productivity to relevant IBP Operations leads and IBP COO.
- Stay up-to-date with UK-specific regulations and compliance requirements that may impact offshore operations.
- Work with UK Operations Leaders and the IBP Operational resilience team to build and maintain plans to ensure IBP Operations remains resilient under severe but plausible IGSI scenarios.
- Create a team environment for the IGSI Operations community where people can thrive and cross-skill, reducing silos and creating opportunities for learning.
- Act as a point of escalation for any issues or challenges faced by the offshore team, working closely with stakeholders to resolve.
- Communicate and coordinate town hall meetings.
- Contribute to the learning and development of Operations IGSI to enhance and develop their skills and capabilities.
- Provide regular feedback on how the UK-based (and if relevant South African-based) Operations team can work even more effectively together with the IGSI Operations teams.
- Represent the Offshore functions at risk & governance forums and communicate results back to the functions as required.
- Review and understand the operational budget for the IGSI Operations Teams.
- Time Zone Management.
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