Investec Operations Lead

2 days ago


Mumbai, Maharashtra, India Investec Full time
Operations Team Lead Role

The Operations Team Lead at Investec will play a pivotal role in driving local leadership and the development of operations teams in the IGSI region. This position involves collaborating closely with UK team leaders to enhance performance through a comprehensive understanding of their roles, responsibilities, and challenges. As a key member of the IGSI Leadership Team, the Operations Team Lead will actively contribute to achieving our strategic objectives.

Key Responsibilities

  • Manage the Operations teams in IGSI, ensuring connectivity with UK team leaders to enable high performance and delivery across different areas by building a positive working environment.
  • Drive efficiency and improvements in processes run by each team and across teams in alignment with UK-based teams.
  • Build appropriate MI to communicate IGSI Operations productivity to relevant IBP Operations leads and IBP COO.
  • Stay up-to-date with UK-specific regulations and compliance requirements that may impact offshore operations.
  • Work with UK Operations Leaders and the IBP Operational resilience team to build and maintain plans to ensure IBP Operations remains resilient under severe but plausible IGSI scenarios.
  • Create a team environment for the IGSI Operations community where people can thrive and cross-skill, reducing silos and creating opportunities for learning.
  • Act as a point of escalation for any issues or challenges faced by the offshore team, working closely with stakeholders to resolve.
  • Communicate and coordinate town hall meetings.
  • Contribute to the learning and development of Operations IGSI to enhance and develop their skills and capabilities.
  • Provide regular feedback on how the UK-based (and if relevant South African-based) Operations team can work even more effectively together with the IGSI Operations teams.
  • Represent the Offshore functions at risk & governance forums and communicate results back to the functions as required.
  • Review and understand the operational budget for the IGSI Operations Teams.
  • Time Zone Management.


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