Operation Lead
4 weeks ago
About the Role
Deutsche Investor Services Private Limited is seeking an experienced Operation Lead to join our team in India. As an Operation Lead, you will be responsible for managing and delivering our department's Book of Work across APAC, including prioritization of items based on their nature of criticality.
Key Responsibilities
- Work directly with Global Head of Operations for DFS, helping to manage all regional and global initiatives, and acting as a single point of contact for all internal and external stakeholders.
- Lead all interactions with Business Colleagues and Clients, advising them on system functionalities and automation solutions to support new market and client requirements.
- Provide oversight on the overall control framework across our locations and suggest and implement best practices to keep our department in top shape.
- Lead, manage, and deliver Book of Work for our department across APAC, including prioritization of items based on their nature of criticality.
- Proactively engage with all branch leads and support their change requirements through active coordination with regional Tech team.
- Explore and execute new technologies such as Robotics, AI, ML, etc., and work with branch coordinates to continuously streamline processes and improve overall efficiency.
- Work as a single point of contact with in-house Tech team as well as our system vendor to design new solutions and plan and implement new modules, system upgrades, control points, etc., in SIMCORP and other applications.
- Design and execute presentation of relevant MIS data points such as department KRIs, KPIs, projects charters, etc.
- Keep a 360-degree view on all projects going on across Branches – be it Client migrations, Internal efficiency initiatives, or other regional/global initiatives impacting our department.
- Drive issue resolution at all levels and be the first point of contact for any IT/Production issue with a view to resolve the same with minimal impact.
- Support new/additional business initiatives by helping respond RFP and Due Diligence questionnaires by existing as well as new clients.
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