Operational Resilience Manager
1 month ago
We are seeking a highly skilled Operational Resilience Manager to join our team at M&G Global Services.
About the Role:
- Facilitate crisis management calls with stakeholders from across our global locations and business areas, including periods of time 'on call' outside of normal business hours.
- Maintain crisis management framework, templates, and standard operating procedures.
- Deliver Post Incident Reviews with business, technology, and third-party stakeholders, capturing actions, minutes, writing reports, and tracking actions to completion.
- Operate emergency notification tooling.
Resilience Testing and Exercising:
- Create and maintain a scenario library and playbooks to cover a range of severe but plausible scenarios aligned to operational risk events.
- Design and deliver scenario testing and exercising across crisis management team plans, business continuity plans, and other types of testing.
- Support the delivery of scenario testing and resilience analysis with Operational and Enterprise Risk teams.
- Lead on threat modelling and horizon scanning for internal/external scenarios that could impact M&G's operational resilience.
Our Behaviours:
- Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed.
- Embrace Change - Be open to change, willing to be challenged, and able to adapt quickly and imaginatively to new ideas.
- Deliver Results - Focus on outcomes, set high standards, and deliver with energy and determination.
- Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive, and never overcomplicate things.
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