Operational Resilience Manager

1 month ago


Mumbai, Maharashtra, India M&G Full time
Crisis Management and Resilience

We are seeking a highly skilled Operational Resilience Manager to join our team at M&G Global Services.

About the Role:

  • Facilitate crisis management calls with stakeholders from across our global locations and business areas, including periods of time 'on call' outside of normal business hours.
  • Maintain crisis management framework, templates, and standard operating procedures.
  • Deliver Post Incident Reviews with business, technology, and third-party stakeholders, capturing actions, minutes, writing reports, and tracking actions to completion.
  • Operate emergency notification tooling.

Resilience Testing and Exercising:

  • Create and maintain a scenario library and playbooks to cover a range of severe but plausible scenarios aligned to operational risk events.
  • Design and deliver scenario testing and exercising across crisis management team plans, business continuity plans, and other types of testing.
  • Support the delivery of scenario testing and resilience analysis with Operational and Enterprise Risk teams.
  • Lead on threat modelling and horizon scanning for internal/external scenarios that could impact M&G's operational resilience.

Our Behaviours:

  • Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed.
  • Embrace Change - Be open to change, willing to be challenged, and able to adapt quickly and imaginatively to new ideas.
  • Deliver Results - Focus on outcomes, set high standards, and deliver with energy and determination.
  • Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive, and never overcomplicate things.


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