Operations Management Specialist

1 day ago


Mumbai, Maharashtra, India Investec Full time

Investec is a specialist bank serving clients primarily in the UK and South Africa.

About the Role

We are seeking an experienced Operations Team Lead to play a pivotal role in local leadership and development of our IGSI operations teams.

This position involves collaborating closely with UK team leaders and working in tandem with various operations teams within IGSI to enhance performance.

The Operations Team Lead will be responsible for managing the Operations teams in IGSI, ensuring connectivity with the UK team leaders to enable high performance and delivery across different areas by building a positive working environment.

This role is a key integrator to ensure alignment and understanding of the Bank's strategic objectives and will ensure connectivity between the teams.

Key Responsibilities
  • Day-to-day on-the-ground responsibility for overseeing and managing the performance of the IGSI offshore team that serves as an extension of a UK Operations team across different functions.
  • Ensuring strategic alignment of each IGSI Operations team to the relevant IBP Operations team.
  • Driving efficiency and improvements in processes run by each team and across teams in alignment with the UK-based teams.
  • Building appropriate MI to communicate IGSI Operations productivity to relevant IBP Operations leads and IBP COO.
  • Staying up-to-date with UK-specific regulations and compliance requirements that may impact offshore operations.
  • Working with the UK Operations Leaders and the IBP Operational resilience team to build and maintain plans to ensure IBP Operations remains resilient under severe but plausible IGSI scenarios.
  • Creating a team environment for the IGSI Operations community where people can thrive and cross-skill, reducing silos and creating opportunities for learning.


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