Strategic Process Improvement Leader

1 week ago


Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time
About the Role

We are seeking a highly motivated and experienced Program Manager to join our Buyer Abuse team at ADCI - BLR 14 SEZ. As a strategic process improvement leader, you will play a critical role in driving key project initiatives that enhance sustained process improvements.

Key Responsibilities
  • Leverage your passion for delivering top-notch customer experience to lead site/program-level improvements through Kaizens and facilitating Just Do Its (JDIs) ensuring successful implementation of those projects.
  • Drive Six Sigma Capability development program to foster a culture of continuous improvement.
About Us

Buyer Abuse is responsible for designing and building software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com. Our global investigators work tirelessly to investigate abusive transactions, protecting all aspects of the Amazon shopping experience and making it a safer place to shop.

Requirements
  • 2+ years of program or project management experience.
  • Familiarity with Lean principles and DMAIC methodology.
  • Experience with MS Access and SQL.
  • Strong requirement gathering skills and ability to write clear and detailed requirement documents.
Salary and Benefits

The estimated salary for this role is ₹8-12 lakhs per annum, commensurate with experience. In addition to a competitive salary, we offer a range of benefits, including opportunities for professional growth and development, a dynamic and supportive work environment, and a chance to make a meaningful impact on customer satisfaction.



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