Merchant Experience Specialist

1 week ago


Bengaluru, Karnataka, India Razorpay Full time
Company Overview

Razorpay is a leading fintech company that enables businesses to accept payments and manage their financial transactions. Our mission is to empower businesses to grow and thrive in the digital economy.

Job Description

We are seeking an experienced Merchant Experience Specialist to join our team. As a key member of our Merchant Experience team, you will be responsible for designing and implementing processes that improve the overall customer experience for our merchants.

Your primary focus will be on developing and executing strategic initiatives that drive business outcomes and enhance customer satisfaction. You will work closely with cross-functional teams, including product, sales, and marketing, to align our efforts and deliver results.

The ideal candidate will have a strong background in process improvement, customer experience design, and project management. They will possess excellent analytical and problem-solving skills, as well as strong communication and collaboration abilities.

Estimated Salary

Rupee 25 lakhs - 35 lakhs per annum (approximate estimate based on location)

Required Skills and Qualifications
  • 4-6 years of professional experience in tech, customer support, integrations, and solutions consulting roles in public, product/tech-first organizations operating at scale
  • Min 1-2 years experience in managing customer experience design and solutions in any org
  • Bachelor's Degree in Engineering/Technology or Relevant Experience in Customer Experience, Business Transformation, CX strategy and Initiatives
Benefits

Razorpay offers a comprehensive benefits package, including medical insurance, retirement savings plan, paid time off, and opportunities for career growth and development.

Others

We welcome individuals returning to work after taking a career hiatus and encourage all qualified candidates to apply. We value diversity and inclusivity in our workplace and strive to create an environment where everyone can thrive.



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