Windows Systems Support Specialist

1 day ago

Pune, Maharashtra, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

Accelya is seeking an Engineer I - End User Support to manage and support end-users, ensuring the smooth operation and performance of Windows devices, related systems, software, and end-user technologies. This role involves handling device configuration, OS installation, troubleshooting, and software installation, as well as overseeing network connectivity and technical support.

The ideal candidate will have a deep understanding of Windows administration, SCCM, Intune, Active Directory, and ITIL processes, which are crucial in maintaining an efficient and secure IT environment.

Key Responsibilities:
  • Windows Device Management: Configure and maintain Windows devices, ensuring a thorough understanding of OS installation and upgrade processes.
  • Software Installation and Management: Oversee software installation and updates, possessing basic knowledge of software deployment processes and tools (SCCM/Intune).
  • Technical Support: Provide L1/L2 technical support and troubleshooting for hardware, software, and network issues, demonstrating good understanding of Windows OS (Windows 10 and 11), including log reading capabilities and the use of Event Viewer to diagnose and resolve issues.
  • Network Knowledge: Support basic network connectivity issues, including troubleshooting network problems.
  • Windows Administration: Administer Windows environments, including user accounts, permissions, and system configurations (mainly for L2 level).
  • SCCM and Intune: Utilize SCCM and Intune for device management, software deployment, and policy enforcement.
  • Active Directory: Manage Active Directory environments, including user account management, group policies, and permissions as per basic L1/L2 scope.
  • Documentation and Reporting: Maintain accurate documentation of IT processes, configurations, and troubleshooting procedures, providing regular updates on IT operations and issues.
  • Team Collaboration: Work closely with other IT team members and departments to resolve issues within SLA and support IT initiatives.
  • Compliance and Security: Ensure IT systems comply with company policies and security standards, implementing best practices for data protection and system security.
  • ITIL and ITSM Tool: Follow ITIL processes and use global ITSM tools to track tickets and manage delivery.

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