Senior Customer Engagement Specialist

4 days ago


Anantapur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000

Job Summary:

The Customer Service Representative plays a vital role in ensuring customer satisfaction by providing exceptional support through various communication channels.

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Support Associate. The successful candidate will be responsible for handling customer inquiries, resolving issues efficiently, and maintaining professionalism at all times.

Main Responsibilities:

  • Respond to customer inquiries via voice and non-voice channels (email, chat, tickets) in Korean.
  • Provide accurate and timely resolutions to customer issues while maintaining a high level of professionalism.
  • Assist customers with transactions, orders, and requests in a efficient manner.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Stay updated on product/service knowledge to provide accurate information to customers.

Key Skills & Qualifications:

  • Fluent in Korean (spoken & written) – Must be able to communicate clearly and professionally with customers.
  • Prior experience in customer service, call center, or BPO is preferred.
  • Strong problem-solving skills and ability to handle customer complaints effectively.
  • Good typing speed and proficiency in handling email, chat, and CRM tools.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer knowledge and familiarity with customer support software.

Preferred Qualifications:

  • Experience in e-commerce, banking, or technical support is a plus.
  • Certification in Korean language proficiency (TOPIK or equivalent) is an advantage.


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