Customer Engagement Specialist

2 days ago


Anantapur, Andhra Pradesh, India beBeeRetention Full time ₹ 30,00,000 - ₹ 45,00,000

This role offers a 6-month contract opportunity with a prominent technology company. The ideal candidate will be responsible for handling customer interactions, encouraging subscription purchases, and resolving outstanding overages.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on conversion rates from trials to purchases, accounts suspended due to non-response, and number of follow-ups conducted.
Qualifications:
  • Advanced knowledge of Microsoft Excel software is required.
  • Familiarity with Microsoft Word basics.
  • Strong analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented individual able to meet deadlines.
  • Effective problem-solving ability.
  • Experience in customer service and communication.
  • Proficiency in CRM systems like Salesforce and experience with Zendesk.

The successful candidate should possess strong organizational skills, attention to detail, and analytical abilities. They must effectively communicate with customers and have experience in customer service and problem-solving. Proficiency in Microsoft Office and CRM systems is essential.



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