Community Engagement Specialist

6 days ago

Anantapur, Andhra Pradesh, India beBeeCommunity Full time US$ 40,000 - US$ 60,000
Job Description:

As a dynamic and motivated Content and Community Associate, you will be responsible for building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction. This role requires exceptional communication skills and a passion for delivering outstanding customer service.

Key Responsibilities include:

  • Managing day-to-day communication with users as the primary point of contact.
  • Scaling daily active users on the app by leveraging user-generated matchmakers, content creators, and moderators.
  • Implementing strategies for the upskilling and monetization of matchmakers, content creators, and moderators to ensure their long-term engagement and success.
  • Working closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
  • Creating and nurturing micro-influencers within the ecosystem to drive matchmaking, virtual gifting, and radio shows.
  • Staying up to date with new social media trends, insights, and best practices to enhance engagement and grow the platform.
  • Managing and supporting different speaking communities to foster a positive and interactive environment.
Required Skills and Qualifications:

The ideal candidate will possess:

  • A minimum of 1 year of experience in operations, campaign, or community management in any of the Punjabi/Gujarati and Marathi speaking audiences.
  • Strong interpersonal and communication skills to build relationships.
  • A strong understanding of Punjabi/Gujarati and Marathi culture and language, excellent communication skills, and proficiency in social media platforms and community management tools.
  • Proven ability to work with language-specific content/creators, with an understanding of regional and global content trends.
  • Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
  • Demonstrated ability to take full ownership of projects and drive them to successful completion.
  • Ability to work cross-functionally and manage multiple projects and priorities.
  • An analytical mindset with strong problem-solving abilities.
Benefits:

Join our company and enjoy:

  • Impact at Scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA.
  • Rewarding Journey: Competitive compensation, equity options, and growth that parallels our explosive success.
  • Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital.
  • Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work.
  • Product-Centric Mindset: Work in a company where products take center stage, solving unique challenges with innovative solutions.

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