Remote Technical Specialist

4 days ago


Ahmedabad, Gujarat, India beBeeNetwork Full time US$ 80,000 - US$ 1,15,000

We are seeking an experienced Network Engineer to join our team.

About the Job:
  • Troubleshoot complex network issues with GTD-5 switches
  • Provide Tier 3 telephony and hardware support
  • Interact with customers and vendors to resolve network problems
  • Guide field teams on proper trouble isolation and hardware replacement
  • Document internal processes and mentor other engineers
  • Participate in an on-call rotation

This is a remote role that offers the opportunity to work with a global team that values innovation and growth. You will be supporting clients across the globe from a home-based environment.

Requirements:
  • At least 5 years' hands-on experience with GTD-5 hardware support and telephony troubleshooting
  • Experience with call processing and translations
  • Familiarity with central office procedures and ISO27001 compliance
  • Strong communication, customer focus, and documentation skills
  • Ability to work independently and manage time effectively
  • Degree in Engineering or related field (or equivalent experience)


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