ServiceNow ITSM Implementation Expert

2 days ago

Belgaum, Karnataka, India beBeeTechnical Full time ₹ 30,00,000 - ₹ 40,00,000
Job Title:

IT Service Management Specialist

Key Responsibilities:
  • Develop and implement technical architecture for ITSM solutions, ensuring alignment with enterprise ITIL processes.
  • Design, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
  • Implement service management platforms, including Agent Workspace, Service Operations Workspace, and mobile views.
  • Build and maintain custom components, such as Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Develop workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.
  • Integrate service management systems with external tools, using REST/SOAP APIs, Integration Hub, and MID Server.
  • Develop event management or auto-ticketing integrations with monitoring tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk.
  • Lead and mentor teams of developers and admins in Agile environments.
  • Define technical standards, perform code reviews, and enforce platform governance and data model integrity.
  • Support sprint planning, story grooming, and UAT coordination.
  • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
  • Monitor and resolve platform-related performance and security issues.
  • Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence.

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