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Amazon Clinic Operations Specialist
1 week ago
Amazon Clinic is seeking an experienced Amazon Clinic Operations Specialist to join our team. The ideal candidate will have a strong background in operations management and excellent communication skills.
About the Role- This role involves working closely with healthcare providers and internal teams to ensure smooth delivery of healthcare services.
- The successful candidate will be responsible for monitoring service performance, managing customer communications, and generating daily reports to identify areas for improvement.
- Monitor and manage real-time operations of Amazon Clinic through the Control Tower dashboard.
- Handle customer chat interactions and ensure timely resolution of queries and concerns.
- Track provider availability and consultation flow to maintain optimal service levels.
- Generate and distribute daily operational reports highlighting key metrics, trends, and areas of improvement.
- Identify and escalate operational issues to relevant stakeholders.
- Bachelor's degree.
- Fluent English language skills (reading, writing, speaking).
- Experience with Microsoft Office products and applications.
- Advanced Excel skills.
- At least 1 year of operations experience.
