Operational Excellence Specialist

5 days ago


Bengaluru, Karnataka, India Amazon Full time
Job Description:

FBA Credit Operations team at Amazon is seeking a highly motivated Investigation Specialist to manage daily operational aspects supporting Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefits of Fulfillment by Amazon, including superior shipping and customer service performance.

This role involves running investigations and manual research into reimbursement requests, making decisions based on existing process and analyzed data. You'll leverage operational tools to dive deep into each case, handling the end-to-end process with precision and expertise.

You'll communicate internally with respective teams, making judgements through data analysis and critical thinking, escalating actions as needed that might deviate from the standard process. This means you'll have the opportunity to identify areas to improve process, whether that be making enhancements or alleviating pain points.

The ideal candidate will possess a Bachelor's degree, fluent English skills, and experience with Microsoft Office products and applications, including Excel. Additionally, they should be an excellent team player capable of learning and sharing knowledge in a team environment.

The FBA program is a highly visible and strategic program within Amazon, offering a chance to work in an innovative team participating in operational excellence, system support, process, and design spanning the entire company.

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