Escalation Specialist, Arabic, Global Security Operations Centre
2 weeks ago
DESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand GSO s Critical Incident Operations CIOPS supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an Escalation Specialist at Amazon s India CIOPS Office The Escalation Specialist will work directly with customers law enforcement delivery associates and operations to navigate and triage security and operational risks while providing critical incident and workplace violence triage coordination and facilitation Key job responsibilities Provide support to delivery associates on-road and customers receiving shipments or services from Amazon by researching and troubleshooting with internal tools Triage and prioritize incoming incidents and collaborate with crisis management leadership Transfer lower severity calls which can be a significant percentage of total call volume to appropriate partner including Customer Service and Shipping Delivery Services Manage phone communications and facilitate the flow of information between various internal and external customers Delivery Associates Delivery Service Providers Operations Managers Customer Service Associates Amazon Customers Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders A day in the life The successful candidate will exemplify Amazon s goal to be Earth s most customer-centric company and have a proven track record of legendary customer service good judgment and be gifted at learning new technology Demonstrating ownership customer obsession and concise oral and writing skills are crucial requirements for this role Shift work will be required potentially to include nights weekends and Public Holidays Must be willing to support any schedule during our DAY NIGHT or MIXED hours shifts We are open 17 hours a day and 7 days a weekBASIC QUALIFICATIONS- High school or equivalent diploma - Knowledge of Microsoft Office products and applications including Word PowerPoint Excel Outlook InfoPath SharePoint etc - Work a flexible schedule shift work area including weekends nights and or holidays - Experience in an IT operations call command center work environmentPREFERRED QUALIFICATIONS- Experience in resolving conflicts providing crisis management triage and setting appropriate expectations with customers - Experience multitasking including answering multiple phone lines prioritize e-mail instant message and ticket related communication and communicate clearly within a command center environment Amazon
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Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Key job...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeThe mission of Amazon Global Security Operations (GSO) is to mitigate security and operational risks to our associates, physical assets, and brand. Global Security Operations Centre (GSOC) supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management. Amazon is hiring an Escalation...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeThe mission of Amazon Global Security Operations (GSO) is to mitigate security and operational risks to our associates, physical assets, and brand. Global Security Operations Centre (GSOC) supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management.Amazon is hiring an Escalation...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeThe mission of Amazon Global Security Operations Centre (GSOC) is to mitigate security and operational risks to our associates, physical assets, and brand. GSOC supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management.Amazon is hiring an Escalation Specialist at GSOC- India...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations Centre GSOC is to mitigate security and operational risks to our associates physical assets and brand GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an Escalation Specialist at...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeThe mission of Amazon Global Security Operations Centre (GSOC) is to mitigate security and operational risks to our associates, physical assets, and brand. GSOC supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management.Amazon is hiring an Escalation Specialist at GSOC- India...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeThe mission of Amazon Global Security Operations (GSO) is to mitigate security and operational risks to our associates, physical assets, and brand. Global Security Operations Centre (GSOC) supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management. Amazon is hiring an Escalation...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeThe mission of Amazon Global Security Operations (GSO) is to mitigate security and operational risks to our associates, physical assets, and brand. Global Security Operations Centre (GSOC) supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management.Amazon is hiring an Escalation...
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Escalation Specialist
3 weeks ago
Bengaluru, Karnataka, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The mission of Amazon Global Security Operations (GSO) is to mitigate security and operational risks to our...
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11/03/2025 Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
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3 Days Left: Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
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Global Security Operations Center Manager
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeThe mission of the Global Security Operations team is to mitigate security and related operational risks to our Associates, Data, and Physical Assets. Amazon is looking for an action-oriented individual to oversee daily operations within the Global Security Operations Center (GSOC). This individual will triage, escalate, and manage responses to all events...
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Global Security Operations Center Manager
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeThe mission of the Global Security Operations team is to mitigate security and related operational risks to our Associates, Data, and Physical Assets. Amazon is looking for an action-oriented individual to oversee daily operations within the Global Security Operations Center (GSOC). This individual will triage, escalate, and manage responses to all events...
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Global Security Operations Center Manager
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeThe mission of the Global Security Operations team is to mitigate security and related operational risks to our Associates, Data, and Physical Assets. Amazon is looking for an action-oriented individual to oversee daily operations within the Global Security Operations Center (GSOC). This individual will triage, escalate, and manage responses to all events...
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Global Security Operations Center Manager
3 weeks ago
Bengaluru, Karnataka, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The mission of the Global Security Operations team is to mitigate security and related operational risks to...
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Global Security Operations Center Manager
3 weeks ago
Bengaluru, Karnataka, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The mission of the Global Security Operations team is to mitigate security and related operational risks to...
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Global Trade Operations Specialist
3 days ago
Bengaluru, Karnataka, India MUFG Full timeAbout MUFG Global Service Private LimitedMGS is a 100% subsidiary of MUFG, established in 2020, with offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre and Centre of Excellence to provide support services across various functions such as IT, KYC, AML, Credit, Operations, etc., to MUFG Bank offices globally. In this role,...
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Global Financial EDD Operations Specialist
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Bengaluru, Karnataka, India MUFG Full timeAbout Us: MUFG Bank, Ltd. is Japan's premier bank with a global network spanning over 40 markets. We offer a wide range of commercial and investment banking products and services to businesses, governments, and individuals worldwide. Our parent company, Mitsubishi UFJ Financial Group, Inc. (MUFG), is one of the world's leading financial groups. Headquartered...
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Advanced Security Operations Specialist
6 days ago
Bengaluru, Karnataka, India Sophos Full timeWe are seeking an Advanced Security Operations Specialist to join our team at Sophos. As a key member of our MDR team, you will be responsible for providing top-notch monitoring, detection, and response services to our clients.Responsibilities:Handle escalations from junior Threat Analysts and provide guidance on investigation handlingOn-board and train new...
