Escalation Specialist
2 weeks ago
DESCRIPTIONThe mission of Amazon Global Security Operations Centre GSOC is to mitigate security and operational risks to our associates physical assets and brand GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an Escalation Specialist at GSOC- India office The Escalation Specialist will work directly with customers law enforcement delivery associates and operations to navigate and triage security and operational risks while providing critical incident and workplace violence triage coordination and facilitation Key job responsibilities Provide support to delivery associates on-road and customers receiving shipments or services from Amazon by researching and troubleshooting with internal tools Triage and prioritize incoming incidents and collaborate with crisis management leadership Transfer lower severity calls which can be a significant percentage of total call volume to appropriate partner including Customer Service and Shipping Delivery Manage phone communications and facilitate the flow of information between various internal and external customers Delivery Associates Delivery Service Providers Operations Managers Customer Service Associates Amazon Customers Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders A day in the life judgment and be gifted at learning new technology Demonstrating ownership customer obsession and concise oral and writing skills are crucial requirements for this role Shift work will be required potentially to include nights weekends and public holidays Must be willing to support any schedule during our DAY NIGHT or MIXED hours shifts We operate 24x7 -365 Days BASIC QUALIFICATIONS- - Conversational level fluency in Spanish and English - - Effective computer skills as needed for work e g Data Entry MS Office Suite and programs to include Word Excel and Outlook including the ability to type a minimum of 35 words per minute with high accuracy - - Ability to use multiple software applications simultaneously with demonstrated knowledge of working over internet and successfully navigating websites - - Demonstrates effective clear and professional written and oral communication and attention to detail - - Demonstrates effective composure empathy and a positive professional attitude - - Work a flexible schedule shift work area including weekends nights and or holidaysPREFERRED QUALIFICATIONS- 3 months of customer service experience to include answering multiple phone lines and ticket related communication in a Command Center work environment - Bachelor s degree - Preferably in Criminal Justice Political Science Crisis Management or Business Administration - Experience in resolving conflicts providing crisis management triage and setting appropriate expectations with customers - Experience working in fast paced environments and managing workload even during times of stress or escalated activity - Intermediate fluency in one or more of the following languages Hindi Telugu Italian German FrenchOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner Amazon
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeThe mission of Amazon Global Security Operations Centre (GSOC) is to mitigate security and operational risks to our associates, physical assets, and brand. GSOC supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management.Amazon is hiring an Escalation Specialist at GSOC- India...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeThe mission of Amazon Global Security Operations (GSO) is to mitigate security and operational risks to our associates, physical assets, and brand. Global Security Operations Centre (GSOC) supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management. Amazon is hiring an Escalation...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeThe mission of Amazon Global Security Operations (GSO) is to mitigate security and operational risks to our associates, physical assets, and brand. Global Security Operations Centre (GSOC) supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management.Amazon is hiring an Escalation...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeThe mission of Amazon Global Security Operations Centre (GSOC) is to mitigate security and operational risks to our associates, physical assets, and brand. GSOC supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management.Amazon is hiring an Escalation Specialist at GSOC- India...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeThe mission of Amazon Global Security Operations (GSO) is to mitigate security and operational risks to our associates, physical assets, and brand. Global Security Operations Centre (GSOC) supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management. Amazon is hiring an Escalation...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeThe mission of Amazon Global Security Operations (GSO) is to mitigate security and operational risks to our associates, physical assets, and brand. Global Security Operations Centre (GSOC) supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management.Amazon is hiring an Escalation...
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Escalation Specialist
3 weeks ago
Bengaluru, Karnataka, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The mission of Amazon Global Security Operations (GSO) is to mitigate security and operational risks to our...
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Cyber Security Escalation Specialist
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Bengaluru, Karnataka, India Check Point Software Full timeThe Cyber Security industry is rapidly evolving, and at Check Point Software Technologies, we are seeking a skilled Cyber Security Escalation Specialist to join our leading sales & engineering team. As a key member of our post-sales support team, you will be instrumental in facilitating complex technical issues, ensuring effective communication with...
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Escalations Specialist, RCO Escalation
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Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full timeAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by...
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Escalations Specialist, RCO Escalation
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by...
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Escalations Specialist, RCO Escalation
3 weeks ago
Bengaluru, Karnataka, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:At Amazon we believe that every day is still day one.We are working to be the most customer-centric company...
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RCO Manager II Escalations, R&C Escalations
3 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by...
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Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Navi Full timeAbout usNavi is one of the fastest-growing financial services companies in India providing Personal &Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-firstfinancial products that are simple, accessible, and affordable. Drawing on our in-house AI/MLcapabilities, technology, and product expertise, Navi is dedicated to...
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3 Days Left: Escalation Specialist
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
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Escalation Resolution Specialist
3 days ago
Bengaluru, Karnataka, India Rupeek Full timeJob DescriptionWe are seeking a skilled professional to join our dynamic customer service team as a Customer Service Manager. The successful candidate will have a strong background in customer service, finance, or a related field, with a minimum of 5 years of experience in an escalation management role, preferably in the BFSI or Fintech...
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Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Key job...
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Associate De-Escalation Officer
3 days ago
Bengaluru, Karnataka, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand GSO s Critical Incident Operations CIOPS supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring...
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Lift and Escalator Specialist
4 days ago
Bengaluru, Karnataka, India NV5 Full timeNV5 is a renowned global engineering firm with a strong presence in the Middle East and GCC regions. We are currently seeking an experienced VT Design Consultant to join our Dubai team.The ideal candidate will have a degree in Electrical or Mechanical Engineering and extensive experience in designing Lift and Escalator systems. You will possess a strong...
