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Head of Cleaning Operations
2 weeks ago
Job Title
">Lead Cleaning Excellence Manager
">Develop and implement comprehensive strategies for housekeeping services that align with corporate objectives.
">Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
">Oversee the budget for the housekeeping department, including labor costs, equipment procurement, and supply management.
">Forecast and manage capital expenditures (CAPEX) for cleaning equipment and operational expenditures (OPEX) for consumables.
">Operational Excellence and Quality Assurance
">- ">
- Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.">
- Conduct regular, documented inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.">
- Leverage technology, such as smart cleaning solutions and inventory management systems, to optimize workflows and track service delivery.">
- Address and resolve any cleaning-related issues, complaints, or feedback from employees and management promptly and professionally.">
- Team Leadership and Development">
- ">
- Lead and manage a large team of housekeeping staff, supervisors, and vendors, fostering a culture of accountability and high performance.">
- Develop and deliver robust training programs covering best practices, safety protocols, use of chemicals (COSHH), and customer service.">
- Create and manage work schedules, assign tasks, and monitor team performance to ensure optimal coverage and productivity.">
- Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.">
- Health, Safety, and Compliance">
- ">
- Ensure full compliance with all local, state, and federal health and safety regulations related to commercial facilities.">
- Implement infection prevention and control measures, especially for high-touch surfaces, to maintain a healthy and safe work environment.">
- Regularly review and update safety procedures, risk assessments, and cleaning protocols to mitigate potential hazards.">
- Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.">
- Stakeholder and Vendor Management">
- ">
- Manage relationships with external service providers for specialized cleaning services, waste management, and pest control.">
- Collaborate with other departments, including Facilities, IT, and HR, to coordinate cleaning activities and support company events.">
- Promote good hygiene practices among all employees through awareness campaigns and providing necessary supplies.">
- Required Qualifications">
- ">
- Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field.">
- 10+ years of experience in housekeeping or facility management, with at least 5 years in a senior leadership role overseeing a large corporate environment.">
- Proven experience managing budgets, vendors, and large, diverse teams.">
- Strong knowledge of commercial cleaning techniques, equipment, chemicals, and industry best practices.">
- Expertise in health, safety, and sanitation regulations and compliance."]],
