
HR Business Development Specialist
2 days ago
Business Partner and HR Strategist
Job DescriptionAs a Business Partner and HR Strategist, you will play a crucial role in driving people strategies and enhancing employee experience across our BPO teams. You will work closely with business leaders to align HR initiatives with business goals and develop effective solutions to improve workforce dynamics.
The ideal candidate must have hands-on experience in managing large-scale BPO operations and understand the complexities of high-volume employee environments. They should be able to drive end-to-end employee lifecycle management, including onboarding, performance management, engagement, and retention.
Key responsibilities include acting as a strategic partner to business leaders, driving employee lifecycle management, managing high-volume workforce challenges, handling employee relations, and partnering with business teams to identify skill gaps and drive capability-building initiatives.
Additionally, you will collaborate with the central HR team on policy implementation, compliance, and HR process improvements, and build strong engagement programs tailored to the needs of BPO employees across shifts.
Requirements- 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
- Proven experience in handling large employee bases (minimum 300–500 employees).
- Strong understanding of BPO workforce dynamics, including shift operations, high attrition, and engagement challenges.
- Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
- Strong problem-solving, conflict management, and decision-making skills.
- Hands-on experience with HR tools, data reporting, and HRMS platforms.
- MBA/PGDM in HR or related field preferred.
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