IT Systems Operations Specialist

3 days ago


Gurgaon, Haryana, India blackNgreen Full time

We are seeking a highly skilled IT Systems Operations Specialist to join our team at blackNgreen. This is a fantastic opportunity for an experienced professional looking to take their career to the next level.

About the Role

This role is responsible for ensuring the smooth operation of our IT systems, networks, and applications. As an IT Systems Operations Specialist, you will be working closely with our Engineering, Product, Account Management, and IT teams to identify and resolve technical issues in a timely manner.

You will be responsible for monitoring system performance, troubleshooting and debugging application-related issues, and collaborating with cross-functional teams to implement optimizations and ensure operational stability.

A key aspect of this role is maintaining comprehensive documentation of system configurations, processes, and troubleshooting steps, as well as generating regular reports on system performance, uptime, and service status.

Key Responsibilities
  • Troubleshoot and debug application-related issues across system, DB, and application logs on both Linux and Windows servers.
  • Maintain 99.999% service uptime by continuously monitoring system, network, and application performance.
  • Oversee configuration and deployment of new services, including patch updates and service migrations.
  • Analyze system performance and implement optimizations to improve efficiency.
  • Maintain comprehensive documentation of system configurations, processes, and troubleshooting steps.
  • Generate regular reports on system performance, uptime, and service status.
  • Support revenue assurance through data monitoring and analysis.
Requirements

To succeed in this role, you will need:

  • Strong understanding of Telecom, VAS, SIP/SS7/IN protocols, IVR, OBD, SMS Call Flows.
  • 1-3 years of experience in Technical Operations.
  • Good knowledge of Linux and Windows servers.
  • Work experience on Database like MySQL.
  • Excellent communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
  • Familiarity with ticketing tools like JIRA.
  • Proficiency in Microsoft Office Suite, especially PowerPoint for presentations and Excel for data management.
What We Offer

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, as well as excellent benefits and opportunities for growth and development.



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