Growth Support Expert

2 weeks ago

Kottayam, Kerala, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

About AiSensy

AiSensy is a pioneering platform that empowers businesses to harness the full potential of WhatsApp for growth and engagement.

  • We serve over 100,000+ businesses worldwide, including leading brands.

The Opportunity

  • Shape the future of customer support and experience.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Closely collaborate with leaders to drive business growth.

Responsibilities

  • Customer Interaction: Manage customer inquiries across multiple channels, ensuring prompt resolution.
  • Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed records of all interactions in CRM/support tools.
  • Product Knowledge: Develop expertise in our platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback to improve user experience.
  • Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.

Requirements

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.

Benefits

  • Promote business growth through impactful work.
  • Develop expertise in customer support and experience.
  • Enhance professional skills and knowledge.

Contact Information

  • Please visit our website for more information.

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