Support Specialist

16 hours ago


Kottayam, Kerala, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000
Job Overview

As a Technical Support Specialist, you will play a pivotal role in delivering exceptional customer experiences by providing timely and effective support solutions. Your primary responsibility will be to actively participate in the support of incoming calls, demonstrating a genuine concern for customer issues.

Key Responsibilities:
  • Collaborate with cross-functional teams to identify and resolve complex customer issues.
  • Utilize expert knowledge and resources to provide consistent solutions to our customers.
  • Document issue details, troubleshooting steps, and resolutions with meticulous accuracy to reduce repeated troubleshooting efforts.
  • Continuously improve skills and knowledge to enhance support and product expertise.
Requirements:
  • Must have completed a Bachelor's degree in Computer Science or a related field.
  • Work experience in similar set-ups like fueling industry, IT support, or retail customer support centers with trouble shooting experience is essential.
  • Experience with direct customer engagement in fast-paced customer-focused environments is highly valued.

What We're Looking For:

  • A self-motivated individual with a proven track record of self-improvement and growth mindset.
  • Excellent communication and interpersonal skills with the ability to work effectively with internal and external stakeholders.
  • Proficiency in English language, both verbal and written, with US accent preferred.


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