IT Operations Expert

1 day ago

Kottayam, Kerala, India beBeeITspecialist Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: IT Operations Expert

Job Description:

As an IT Operations Expert, you will oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization. Your responsibilities will include diagnosing and resolving a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.

You will also be responsible for troubleshooting basic network connectivity issues in LAN/WAN environments, resolving system-related problems, including software installations and antivirus updates, as needed.

In addition, you will generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.

Required Skills and Qualifications:
  • Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central.
  • Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend.
  • Capable of supporting VOIP call center suites, teleconferencing systems, and communication tools such as Google Meet, Zoom, and Slack.
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.).
Benefits:

This role offers a competitive salary package and opportunities for professional growth and development.

You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional service to our customers.

We offer a collaborative and dynamic work environment that encourages innovation and creativity.

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