
ServiceNow Technical Implementation Specialist
2 days ago
Job Title
Servicenow CSM Consultant Role
We are seeking a highly skilled Servicenow CSM consultant to join our team. The ideal candidate will have over 4 years of experience in Servicenow, with at least 2 years focused on Customer Service Management (CSM) implementations.
The successful candidate will play a key role in collaborating with technical teams and business owners to deliver high-quality, customer-centric solutions. Key responsibilities include designing and configuring CSM modules, building rich service portals, integrating external systems, leading documentation, conducting thorough testing, and providing training for new deployments.
We are looking for someone with strong proficiency in scripting, including Business Rules, Script Includes, and Client Scripts. Experience with Flow Designer and Virtual Agent is also required. Additionally, the ideal candidate should have hands-on experience with frontend customization, including HTML, CSS, and AngularJS, with a strong UX mindset.
A self-starting, proactive attitude is essential, as well as fluency in English. Proven ability to design and configure CSM modules, cases, SLAs, and portals is necessary. Experience with integrations and API technologies is also desirable.
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