Building Long-Term Relationships as a Client Solutions Expert

2 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time US$ 1,29,218 - US$ 2,10,419
About the Role

We are seeking a skilled Customer Success Manager to join our team. As a key member of our growth function, you will be responsible for building and maintaining relationships with up to 200 client accounts.

Job Description

The ideal candidate will have a proven track record of success in customer-facing roles, with experience in managing high volumes of customer requests. They will be able to prioritize tasks effectively, work well under pressure, and maintain a calm and collected demeanor when facing challenges.

The successful candidate will be a relationship builder who can establish trust with clients and provide strategic guidance on operational and product-related issues. They will also be an internal advocate for clients, championing new products and capabilities to facilitate business growth.

Responsibilities
  • Manage and foster relationships with up to 200 regionally assigned client accounts
  • Build deep relationships and strategically navigate clients through their experience journey
  • Train clients on Deel processes and how to navigate the Deel platform successfully
  • Lead client interactions with product adoption and future growth in mind
  • Solve client challenges and help eliminate churn
  • Become a trusted partner to clients, understanding their business needs and building solutions to their problems
  • Collaborate with the wider growth and support organisation to help drive business growth
Qualifications
  • 1+ years of experience in customer-facing roles, such as support, operations, or customer success
  • Able to manage and prioritize high volumes of customer requests
  • Previous experience in fast-growth startups, payroll companies, top-tier consulting, investment banking, or private equity
  • Relationship builder who remains calm and collected when facing crisis or criticism
  • Quantitatively inclined and data savvy, with the ability to draw quick insights from complex data sets
  • Reliable, motivated self-starter with a passionate growth mentality
  • Strong analytical foundation with the ability to manipulate and synthesize data
Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some benefits include stock grant opportunities, additional perks and benefits based on employment status and country, and the flexibility of remote work, including optional WeWork access.

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