Senior Customer Service Representative

5 days ago

Chandigarh Mohali, India beBeeCustomerSupport Full time US$ 60,000 - US$ 1,20,000

We are seeking a highly skilled Customer Support Specialist to serve as the first point of contact for our valued clients. This critical role is essential for ensuring customer satisfaction by efficiently handling inquiries, resolving issues, and providing support across various communication channels.

Job Description

This position involves handling inbound and outbound calls, emails, and other forms of communication from customers in a professional and courteous manner. The successful candidate will be responsible for responding promptly and efficiently to customer inquiries, resolving issues, and providing accurate information about products, services, and company policies.

Required Skills and Qualifications
  • Excellent verbal and written communication skills with a patient and empathetic approach.
  • Strong interpersonal skills with the ability to actively listen and understand customer needs.
  • Problem-solving and conflict-resolution skills with the ability to multitask in a fast-paced environment.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
Benefits

As a valued member of our team, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will also have access to ongoing training and development opportunities to help you achieve your career goals.

Others

We strive to maintain a positive and respectful work environment that fosters collaboration and teamwork. We encourage our employees to share their ideas and feedback to help us continuously improve our processes and procedures.

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