Customer Service Representative

1 day ago

Chandigarh, Chandigarh, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000
Job Overview

The Representative Customer Service/Technical Support position interfaces with customers via inbound and/or outbound calls, emails/chats or through the internet depending upon client requirements. This position provides customer service support/technical support and resolution of routine problems regarding client's product or services.

  • Experience - Fresher or any experience is required for this role.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
  • Maintain basic knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional products and/or services.
  • Track, document, and retrieve information in call tracking database.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Required Skills and Qualifications
  • Graduate/undergraduate in any discipline (may vary basis the job requirement).
  • Courteous with strong customer service orientation.
  • Strong computer navigation skills and PC knowledge.
  • Ability to effectively communicate, both written and verbally.
  • Dependable with strong attention to detail.
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • Tolerance for repetitive work in a fast-paced, high production work environment.
  • Ability to work as a team member, as well as independently.
  • Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner.
  • Ability to rotate shifts, as needed.
  • Based on location and/or program, additional experience/skills may be required.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Demonstrate strong probing and problem-solving skills.
  • Should be able to handle complex queries from customer and resolve the same independently.
Benefits

This role offers an excellent opportunity to develop your skills and gain valuable experience in customer service/technical support. You will have the chance to work with a dynamic team and contribute to the success of the organization.

Others

Please note that the specific responsibilities of the role may vary based on the job requirements and location.

  • Customer Service Representative

    3 days ago

    Chandigarh, Chandigarh, India beBeeCustomer Full time ₹ 6,43,200 - ₹ 7,83,600

    We are seeking talented Customer Service Representatives who can have fluent conversations with US customers.Job DetailsInterface with US customers via inbound callsGreet customers in a courteous, friendly, and professional manner using agreed-upon proceduresClarify customer requirements, probe for, and confirm understanding of requirements or...

  • Exceptional Customer Service Representative

    3 days ago

    Chandigarh, Chandigarh, India beBeeCustomerService Full time ₹ 2,00,000 - ₹ 3,00,000

    As a customer service professional, you will be responsible for providing exceptional interactions through voice chat.Main Responsibilities:Respond promptly and accurately to customer inquiriesResolve complaints in a professional and courteous mannerCollaborate with team members to achieve sales goalsKey Requirements:Excellent communication skills in...

  • Sales Development Representative

    2 days ago

    Chandigarh, Chandigarh, India Loop Services Full time

    About the RoleLoop Service, LLC is hiring motivated Sales Development Representatives (SDRs) to join our Inbound Sales Team. This role focuses on prospecting, qualifying, and generating opportunities from lead lists. As an SDR, you will be the first point of contact for potential customers, ensuring qualified opportunities are passed along to

  • Sales Development Representative

    3 days ago

    Chandigarh, Chandigarh, India Loop Services Full time

    About the Role Loop Service, LLC is hiring motivated Sales Development Representatives (SDRs) to join our Inbound Sales Team. This role focuses on prospecting, qualifying, and generating opportunities from lead lists. As an SDR, you will be the first point of contact for potential customers, ensuring qualified opportunities are passed along to

  • Exceptional Customer Service Representative Wanted

    22 hours ago

    Chandigarh, Chandigarh, India beBeeSupport Full time ₹ 30,00,000 - ₹ 45,00,000

    Customer Support RoleWe are seeking a talented individual to provide exceptional support to our clients through various channels. The successful candidate will be responsible for assisting customers with their inquiries, resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, or chat,...

  • Exceptional Customer Experience Representative

    2 weeks ago

    Chandigarh, Chandigarh, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 7,50,000

    Customer Service ProfessionalThis role presents an opportunity to excel in a dynamic environment, where you will be responsible for delivering exceptional customer service and contributing significantly to the growth of the organization. As a key member of our international team, you will handle inbound and outbound calls, emails, and chats with customers...

  • Airport Customer Service Agent

    22 hours ago

    Chandigarh, Chandigarh, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 4,00,000

    Airline Ground Staff Role Airport Csa: Ensuring Smooth Flight OperationsJob Description:We are seeking a highly skilled and dedicated individual to join our team as an Airport Customer Service Agent. In this role, you will be responsible for welcoming passengers on board and ensuring their safe passage throughout the flight.Key Responsibilities:Welcome...

  • Quality Assurance Representative 12 PM

    2 hours ago

    Chandigarh, Chandigarh, India Lytegen Full time

    We are hiring a Quality Assurance Representative to audit customer calls and ensure service quality. The role involves listening to calls, leaving clear notes, and providing feedback to help improve team performance.Responsibilities:- Audit recorded calls for quality, compliance, and communication standards.- Document observations and maintain accurate QA...

  • Quality Assurance Representative 12 PM

    22 minutes ago

    Chandigarh, Chandigarh, India Lytegen Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    We are hiring a Quality Assurance Representative to audit customer calls and ensure service quality. The role involves listening to calls, leaving clear notes, and providing feedback to help improve team performance.Responsibilities: Audit recorded calls for quality, compliance, and communication standards. Document observations and maintain accurate QA...

  • Only 24h Left Uk Customer Service

    3 weeks ago

    Chandigarh, Chandigarh, India Woodsforce Solutions Full time

    Interview Mode - Face to Face Only Walk-in Title - UK Customer ServiceLocation - Chandigarh IT ParkShift - 5 5 days working Rotational 9 hours shift Cab FacilitySalary - Up to max 30K CTC 6-8K monthly IncentivesShift Timings Rotational UK ShiftsQualifications and Skills Strong communication skills both verbal and written Excellent problem-solving...