Quality Assurance Representative 12 PM

3 weeks ago


Chandigarh, Chandigarh, India Lytegen Full time
We are hiring a Quality Assurance Representative to audit customer calls and ensure service quality. The role involves listening to calls, leaving clear notes, and providing feedback to help improve team performance.

Responsibilities:

- Audit recorded calls for quality, compliance, and communication standards.
- Document observations and maintain accurate QA reports.
- Share constructive feedback to improve performance.

Requirements

- Good English (written & spoken).
- Strong listening and attention-to-detail skills.
- Ability to work independently.
- Prior QA or call auditing experience is a plus (not mandatory).
- Must be available for the 12 PM – 9 PM Pacific shift, 6 days a week.

Benefits

Stable monthly salary with timely payments.

Opportunity to build skills in quality assurance and customer service excellence.

Work in a collaborative and supportive environment.

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