Exceptional Customer Experience Representative

2 weeks ago

Chandigarh, Chandigarh, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 7,50,000
Customer Service Professional

This role presents an opportunity to excel in a dynamic environment, where you will be responsible for delivering exceptional customer service and contributing significantly to the growth of the organization. As a key member of our international team, you will handle inbound and outbound calls, emails, and chats with customers across various industries.

Responsibilities:

  • Provide top-notch service to clients, meeting their expectations and building long-term relationships
  • Address customer complaints and concerns in a timely and professional manner, escalating issues when necessary
  • Meet or exceed sales targets through effective upselling and cross-selling strategies
  • Collaborate with internal teams to achieve business objectives and drive results

Requirements:

  • Fluent English language skills and strong communication abilities
  • 0-1 year of experience in a similar role, preferably in a fast-paced call centre environment
  • Strong interpersonal skills, ability to work effectively in a team and adapt to changing situations
  • Ability to thrive in a fast-paced environment, managing multiple tasks and priorities efficiently

Education:

  • Bachelor's degree in any field, with a focus on customer service, marketing, or a related discipline

Industry:

  • Call Centre / BPO / KPO / ITES / LPO

Location:

  • Chandigarh, India

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